B&F Consulting, Inc.

 

Our Services


  1. • Regional Learning Collaboratives

  2. • Taking on Change

  3. • Strategic Planning

  4. • Education

  5. • Consultation

  6. • Facilitation

  7. • Maximizing MDS 3.0


We work with:

  1. • Individual Providers

  2. • Multi-facility organizations

  3. • Provider associations

  4. • Professional organizations

  5. • Quality Improvement Organizations

  6. • Ombudsman Programs

  7. • Consumer advocacy organizations

  8. • Workforce Intermediaries

  9. • State Culture Change Coalitions

  10. • State Survey Agencies


We work with you on:

  1. • Getting to Good

  2. • Getting to Great

  3. • MDS 3.0

  4. • Disaster preparedness

  5. • Staff Stability

  6. • Quality Improvement

  7. • Culture Change Initiatives

  8. • Individualizing Care

  9. • Creating High Performance Workplaces

  10. •  Organizational Development including:

  11. • leadership development

  12. • supervisory training

  13. • soft skills training

  14. • creating career ladders


Co-founders


Cathie Brady



Barbara Frank



Links to Our Work


From Institutional to Individualized Care


Staff Stability Tool-kit


The Big Uneasy: Katrina’s Unsung Heroes


Achieving Staff Stability: Using Data Driven Decisions to Re-Examine Industry Norms


Individualized Care Training Curriculum developed with Quality Partners of RI


Meeting the Leadership Challenge in Long-Term Care: What You Do Matters

 
 

  1. BulletProvider Services: B&F Consulting assists providers to:


  1. 1.Put MDS 3.0 into operation in a way that maximizing individualized care, staff engagement, and ground-up, unit-based collaborative problem-solving

  2. 2.Meet the new CMS Surveyor Guidelines on individualizing care and be QIS ready

  3. 3.Achieve staff stability by reducing turnover and improving attendance.

  4. 4.Initiate or re-energize culture change initiatives.

  5. 5.Facilitate strategic planning through one time or multiple sessions

  6. 6.Improve quality of care through highly participatory QI processes.

  7. 7.Institute consistent assignment and other workplace practices.


Training format:

Our training sessions are completely customized to the needs of each organization. Before we develop our training agenda we learn from the organization what its needs are and collaboratively design the session to achieve targeted outcomes. The training is always interactive and experientially based. It draws on people's direct experience and is designed to be specifically applied to current challenges. It addresses content areas while also strengthening working relationships.


Some of our more frequent training topics for individual provider and provider groups are:


For line staff:

We provide training in what is traditionally called “soft skills” but we have found that they are “life skills” as well. Examples of topics we provide:


  1. Bullet Relationship-building

  2. Bullet Teamwork

  3. Bullet Communication

  4. Bullet Collaborative Problem-solving

  5. Bullet Diversity

  6. Bullet Leadership Development

  7. Bullet Mentorship

  8. Bullet Intro to Person-Centered Care

  9. Bullet Stress Reduction and Self-Care

 

For supervisors:

In long-term care, as in many fields, people often take on supervisory roles because they are good at what they do, but without the benefit of skill development in the supervisory role. We build our training on the understanding that supervision is at its best when it is based in strong-interpersonal relationships. Our supervisory training focuses on a “people development” approach. We help supervisors build and sustain strong, effective relationships, with the knowledge that these relationships bring out the best in people. Many of the employee problems that emerge under traditional approaches are avoided - instead, people work better together and help each other get better all the time.


  1. BulletSupervisors as Leaders

  2. BulletNurses as Mentors

  3. BulletCreating Systems to Support Communication

  4. BulletBringing out the Best in Your Staff

  5. BulletWorking Better by Working Together

  6. BulletCollaborative Problem-solving

  7. BulletDiversity

  8. BulletIntro to Person-Centered Care

  9. BulletStress Reduction and Self-Care

 

For leadership:

Leadership development is a core component of B&F’s consulting services. Leadership, like any other skill, can be honed through practice. It involves self-awareness, awareness of others, and in particular, awareness of your own impact. Highly inclusive leadership is essential both in a change process and in day-to-day operations.


What a difference management makes!

  1. BulletStaff Stability: A How to

  2. BulletHiring Right

  3. BulletScheduling

  4. BulletInstituting Consistent Assignment

  5. BulletBuilding Teamwork

  6. BulletPeople Development

  7. BulletDiversity

  8. BulletHigh-Impact Leadership

  9. BulletRedesigning Workflow to Reduce Stress and Improve Performance

  10. BulletTransforming Systems to Individualize Care, including culture change topics such as gentle awakening, a good night’s sleep, eliminating alarms, eliminating noise, making your environment home, and decentralizing dining services. We assist homes in starting anywhere to transform care.


We facilitate one-time leadership retreats for training or strategic planning as well as on-going work with organizations.

 

  1. Bullet Other services: B & F provides training, facilitation, and strategic planning services to culture change coalitions, state provider associations, workforce development entities, and advocacy organizations.


B & F works with regional, company-wide, and statewide collaboratives toward common goals for improvement related to workforce retention, culture change, or clinical outcomes.  In these learning collaboratives where providers come together periodically, B & F provides the expert content while facilitating individual and group learning.


B & F works with workforce development intermediaries on workplace learning initiatives, by helping employers address the operational issues needed to support successful incumbent worker training. B & F also provides classes for CNA advancement, supervisor skills, and management leadership development.


B & F provides training for surveyors on the application of culture change to regulatory practice, providing a unique historical perspective on the intent of OBRA ’87 and the process for change from institutional to individualized care.


B & F helps ombudsman programs and other consumer advocates identify strategies for partnering in the process of change, to help achieve the promise of OBRA ’87 and the related goals of resident-centered care.


B & F Consulting frequently presents at national and state conferences on a variety of topics related to workforce stability, culture change, quality improvement, OBRA and regulation, and leadership development.

B&F Consulting Services

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Based in New England, Brady and Frank work throughout the country.

Contact us by email at:

Cbrady01@snet.net or bfrank1020@me.com

or by phone at:

Cathie Brady 860-334-9379

Barbara Frank 617-721-5385